City of Kenmore Washington
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FILE A COMPLAINT
If the matter is an immediate threat to life, health or safety, or if you witness a crime or are a victim of a crime, please dial 9-1-1.
Code Compliance
Development Services’ Code Compliance Program focuses on the health, safety, and welfare of Kenmore residents. The department’s approach to code enforcement emphasizes compassion, safety, and education in order to achieve compliance and help all people love where they live.
The Code Compliance Program does not include enforcement of criminal violations (those are handled by the Kenmore Police Department or “KPD”).
Talking to Your Neighbor
Many times, people are unaware of the effect their behavior is having on their neighbors. This is why we suggest talking to them first. We find that in general, neighbor-to-neighbor talks are a helpful way to assist them into changing their behavior and can be more effective than regulatory action. Although it may be uncomfortable (most people don’t enjoy confrontation), talking with your neighbor often resolve issues so they don’t rise to the level of a formal complaint.
Put yourself in their shoes: If you had a property maintenance issue at your home, would you prefer your neighbor talk to you or call the city?
What if I feel unsafe? Always use your best judgement. If you feel unsafe, call the police or submit a formal complaint. In an emergency, dial 9-1-1.
How Do I File A Complaint?
When filing a complaint, please provide enough detail so we can research your concern. Some of the complaints we receive are so vague detail that we can’t understand the issue (and if it’s submitted anonymously, we can’t follow-up).
Your complaint can be submitted by using the city’s Citizen Action Request system.
How Are Complaints Investigated?
Each complaint received is researched and responded to. Most complaints (unless referred to other departments or agencies) are investigated by the Development Services’ Code Enforcement Officer to determine if a violation of the Kenmore Municipal Code (KMC) exists. If there is a violation of the KMC, the Code Enforcement Officer will work with the responsible party to gain compliance. Failure to achieve voluntary compliance may result in formal enforcement proceedings (i.e., Notice of Violation).
Adopted Kenmore Property Maintenance Code:
On October 16, 2023, Council approved the adoption of the Kenmore Property Maintenance Code (KPMC). The KPMC is a new chapter in the KMC: 15.40 Kenmore Property Maintenance Code. This code was modeled after the International Property Maintenance Code (IPMC) and repealed the 1997 Uniform Housing Code, the 1997 Uniform Code for the Abatement of Dangerous Buildings Code and KMC Chapter 8.35 Public Nuisances. Ordinance No. 23-0577 Property Maintenance Code went into effect Wednesday, October 25, 2023.